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Terms & Conditions

Because We Care

We founded IMPERIAL CERAMICS with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. When you come into our store there will be staff who will kindly assist in choosing the right products. Our terms and conditions are detailed below, please have a look and contact us if you want to learn more.

PRODUCT WARRANTY

IMPORTANT INFORMATION

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. The following will be required:

  1. Proof of purchase is required to claim.

  2. The warranty only applies to the original owner and is not transferable.

  3. Imperial Ceramics will not be liable for any loss or damages caused by a defective product, only the product itself.

  4. Plumbing installations have to be carried out by a licensed plumber, in accordance with the Plumbing Code of Australia AS3500 and ABCB guidelines.

  5. Subsequent repairs, modifications and/ or adjustments to the goods after installation also have to be carried out by a licensed plumber.

WHAT'S NOT COVERED UNDER WARRANTY

OUR RETURN POLICY

Unfortunately IMPERIAL CERAMICS does not refund for change of mind or incorrect order, however, under certain circumstances will be able to issue store credit. In order to avoid these situations please bear in mind to check for correct product dimensions.

  • Improper functioning of product due to incorrect installation

  • Damage due to incorrect installation

  • Damage due to accident

  • Damage due to secondary transit or handling

  • Improper care and cleaning

  • Alterations to original product

  • Inappropriate use and/or abuse of item 

11/169-173 Hume Hwy, Cabramatta 2166 NSW